Carol & Company

Refund Policy

Return Policy

We gladly accept returns or exchanges up to 30 days following receipt of the item(s).
To be eligible for a return, your item must be in new, unused condition. It must also be in the original packaging.

Gift cards are non-returnable and cannot be redeemed for cash.
Only regular priced items may be refunded.
Sale items are final sale.

Estate jewelry and “Old Friends Jewelry” are final sale and sold as-is. Some of these items may show some wear. We do our best to ensure that these items are in good condition
Exchanges (if applicable).

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days.
Late or missing refunds (if applicable).

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@carolandcompany.us

If you need to exchange it for the same item, send us an email at info@carolandcompany.us and send your item to: 107 Main Street, Collinsville, Connecticut, US, 06019.

Gifts
If the item was marked as a gift when purchased and shipped directly to the recipient, the recipient will receive a gift card for the value of the return.
A prepaid shipping label will be emailed to you upon request.

Shipping
To return your product, you should mail your product to:
Carol and Company
107 Main Street
Collinsville, CT, US, 06019
Attn: Returns Department.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.